Bespoke Capital Consulting LLC


Bespoke operates in a people-focused environment that embraces individuality, creativity, and intellectual curiosity. Collectively, we have processed over 1 million personal injury and mass tort cases. We are experts who are passionate about people, performance, and profit.


Crystal is a results-driven executive with over 20 years of experience in the health and legal industry. She began her career as a nurse practitioner and transitioned to the legal industry, reviewing tobacco cases. She was hired by a legal administration company in 2010 to create a medical review team for the World Trade First Responders Settlement. Crystal hired 60 nurses, created a review platform, created and drove processes, created a quality control process and worked closely with plaintiff attorneys and the special master. Crystal climbed the ladder into various leadership roles which typically were to turn-around underperforming teams. After taking a Vice President role to turn-around an underperforming product, Crystal led the product to 4x growth. Shortly thereafter, Crystal was tapped to be the leader of the company’s entire mass tort business. In this role Crystal had 300 employees, P&L oversight, as well as all teams including sales, client service, operations, consulting and advisory. Under her leadership, the company became the largest legal administrator in the mass tort and personal injury space. Crystal founded Bespoke Capital Consulting in 2022. She oversees Bespoke’s fundraising, strategic initiatives, and client development as CEO.


Meghan has a dynamic operations and legal background with 10 years of in-depth experience in personal injury litigations. She began her career in legal administration in 2012 a Mass Tort Compliance attorney after graduating from Campbell Law School. In this role, she provided legal and compliance support to defense counsel charged with complying with MMSEA regulations, plaintiff counsel interested in ensuring MSP compliance, and the company’s internal Deepwater Horizon Oil Spill team as they stood up the first medical monitoring program. Meghan then moved on to manage the operational requirements of high-profile settlements, including Yaz/Yasmin, Actos, Biomet and NFL. Meghan’s full scope operations team grew to almost 200 people, including services such as medical record retrieval, medical record review, plaintiff fact sheet completion, allocations, lien resolution, and payments. She also stood up a quality and operations excellence team, driving efficiency, lowering costs, and increasing revenue. Meghan’s comprehensive approach to driving operational success through transformative tech solutions, standardized and documented processes, people development, and financial analysis helped Crystal and Lea push their former employer to become their industry’s top legal administration company.



Hana Ali is the Director of Strategic Operations at Bespoke Capital Consulting. After her degree in Business Administration and Organizational Management, Hana began her career providing post-settlement services and project management for mass tort law firms. In this role, Hana leaned into the operational aspects and reporting components which eventually led to a key role as a senior manager focused on operations not only in mass torts but personal injury as well. Hana now uses her experience to help law firms identify efficient and sustainable workflows to improve capacity, team organization, reporting, and quality from case acquisition on.



After earning her bachelor’s in economics, Kim started her career in the Settlement Administration space, working as a financial analyst for the country’s largest legal administration company.  A few years later, Kim obtained her certificate in Contracts Management and moved into a Contracts Manager role where she was also responsible for forecasting and modeling and other aspects of financial planning for Class Action and Mass Tort.  Kim then earned her Master’s degree in financial mathematics (investment science) from Johns Hopkins University and was promoted to Sr. Financial Planning Manager and then Director of FP&A.  Over the course of her career, Kim has been exposed to all aspects of case lifecycle and administration and has a deep understanding of the nuances of mass tort and single event economics.  In her most recent role as Director of FP&A Kim supported the company’s Mass Tort, Class Action and Remediation, Bankruptcy, and Cyber/Data Breach business units.

At Bespoke, Kim is responsible for financial due diligence, deal modeling, and tracking investment performance.  She also provides a wide range of financial consulting support to clients.



Lea Morris is an attorney and business development visionary who brings a focused, unique perspective to every project she embarks upon. Lea practiced law for seven years at Levin Papantonio Rafferty Proctor Buchanan O’Brien Barr & Moughey in Pensacola, Florida where she was an attorney in the firm’s mass torts department. Lea oversaw and ran multiple litigations and their subsequent settlements during her time at the firm, including Gadolinium, Trasylol and Avandia. From mid-2006 through 2009, while practicing law, she also co-hosted a daily news program called The Daily Left on, the most popular progressive news website at that time. Lea received her Juris Doctorate from the Cumberland School of Law in 2006 and is licensed to practice law in the state of Florida.

After leaving Levin Papantonio, Lea served as Vice President of Client Development at the industry’s largest mass tort legal administration, leading its sales team to back-to-back years of record-breaking bookings. From 2013 to 2022 her role also involved providing advisory and consulting services to mass tort firms. In that role, Lea worked with Crystal Utley and Meghan Butler to revolutionize the way the mass tort industry thought of outsourced back-office support. Lea’s idea of providing end-to-end support to mass tort law firms, spanning from case inception through resolution was brought to life by the executive and operational prowess of Utley and Butler, and resulted in the industry’s first end-to-end mass tort support solution.



Charity Venzen is the head of product strategy for Bespoke Capital Consulting. She started her career in the insurance industry, managing and resolving personal liability claims, working with attorneys and claimants. After transitioning to mass torts, Charity quickly discovered how technology could transform and disrupt processes and inefficiencies, and how she could create technology-based solutions. From there, designing and curating innovative solutions and applications for business users became her passion. At Bespoke, Charity leads the firm’s practice helping clients to identify and develop game-changing product solutions.